Ibiza Amigo is free: there is no subscription and nothing to refund from us. This policy covers the bookings you make with partner businesses through the bot.
A. Paid subscriptions (discontinued)
The Amigo Pass and Season Pass are no longer sold (since 30 September 2026) and nothing renews. If you believe you were charged for one incorrectly, write to hello@ibizamigo.com with the date, amount and evidence; if the charge was wrong, we refund within 10 business days.
B. Partner bookings (restaurants, clubs, boats, transfers, villas, activities)
B.1 You contract directly with the partner
When Ibiza Amigo relays your booking request, the contract is between you and the partner business. The partner's own terms and cancellation policy apply. Ibiza Amigo is not a party to that contract.
B.2 Cancelling a booking
- We share partner cancellation terms at the time of booking where available
- To cancel, either (i) reply "CANCEL [booking reference]" on WhatsApp and we will relay, or (ii) contact the partner directly
Typical partner cancellation windows (indicative only — the partner's actual policy prevails):
| Category | Typical free-cancel window |
|---|---|
| Restaurants | Until a few hours before the reservation |
| Clubs / VIP tables | 24–48 hours before; deposits often non-refundable |
| Boat charters | 7–14 days before; deposits often non-refundable |
| Transfers | Free until 6 hours before pickup; within 6 hours, once a driver is assigned, 50%; no-show, the full fare |
| Villas | Depends on length / season; 30–60 days before is common |
| Activities | 24–48 hours before |
B.3 Deposits and no-show fees
Some partners require a deposit (paid to the partner, or via Stripe Connect when integrated). If you no-show or cancel outside the partner's window, the deposit may be non-refundable per the partner's rules.
Ibiza Amigo does not keep any part of a user-paid deposit. Commission to Ibiza Amigo is settled separately between Ibiza Amigo and the partner.
B.4 Partner cancels or doesn't deliver
If the partner cancels, overbooks, or fails to deliver the service you booked:
- Contact the partner first for refund
- If the partner refuses, contact us at hello@ibizamigo.com — we will mediate in good faith
Your statutory consumer rights against the partner are unaffected (RDLeg 1/2007, Art. 117 ff. — non-conformity).
B.5 Force majeure / weather / closure
Weather-related cancellations (especially for boats) are governed by the partner's force-majeure clause. Most partners reschedule or partially refund. Ibiza Amigo helps with the relay but cannot guarantee the outcome.
C. Chargebacks
Before raising a chargeback with your bank, please write to hello@ibizamigo.com — most disputes resolve within 48 hours. Unwarranted chargebacks may result in account suspension and are recorded as fraud for up to 6 years (Art. 6(1)(f) GDPR, aligned with tax-document retention).
D. Contact
General hello@ibizamigo.com — Privacy privacy@ibizamigo.com — WhatsApp: the number you already chat with.
Ibiza Amigo es gratuito: no hay suscripción ni nada que reembolsar por nuestra parte. Esta política cubre las reservas que haces con partners a través del bot.
A. Suscripciones de pago (retiradas)
El Amigo Pass y el Season Pass ya no se venden (desde el 30 de septiembre de 2026) y nada se renueva. Si crees que se te cobró uno por error, escribe a hello@ibizamigo.com con fecha, importe y prueba; si el cargo fue incorrecto, reembolsamos en 10 días hábiles.
B. Reservas con partners
B.1 El contrato es entre tú y el partner; Ibiza Amigo no es parte. Aplican los términos del partner.
B.2 Cancelación: responde "CANCEL [referencia]" por WhatsApp y lo trasladamos, o contacta al partner. Ventanas habituales (orientativas — prevalece la política del partner):
| Categoría | Plazo habitual |
|---|---|
| Restaurantes | Unas horas antes |
| Clubs / mesas VIP | 24–48 h antes; depósitos no reembolsables frecuentes |
| Barcos | 7–14 días antes; depósitos no reembolsables frecuentes |
| Transfers | Gratis hasta 6 h antes de la recogida; dentro de las 6 h, con conductor asignado, 50%; no presentación, el importe completo |
| Villas | 30–60 días antes (según temporada) |
| Actividades | 24–48 h antes |
B.3 Depósitos y no-show: los partners pueden exigir depósito; el no-show o cancelación fuera de plazo puede suponer pérdida del depósito. Ibiza Amigo no retiene parte del depósito; la comisión se liquida aparte.
B.4 Si el partner no presta el servicio: contacta al partner; si se niega, escríbenos y mediaremos de buena fe. Tus derechos legales frente al partner se mantienen (RDLeg 1/2007, Art. 117 ss.).
B.5 Fuerza mayor / clima: cancelaciones por clima (barcos) se rigen por la cláusula del partner (reprogramación o reembolso parcial habitual).
C. Contracargos
Antes de un contracargo bancario, escríbenos a hello@ibizamigo.com — la mayoría se resuelven en 48 h. Los abusivos pueden derivar en suspensión y se conservan con fines antifraude hasta 6 años (Art. 6.1.f RGPD).
D. Contacto
General hello@ibizamigo.com — Privacidad privacy@ibizamigo.com — WhatsApp: el número con el que ya chateas.
- Draft the standardised withdrawal form (RDLeg 1/2007 Annex B)
- Align with Partner Agreement regarding pass-through of partner-policy cancellation disclosures